FAQs

General Questions

What is ThriftyMood?
Where do you operate?

Orders & Delivery

How long does it take to receive my order?
How can I track my order?
Do I need to pay in advance?

Returns & Exchanges

Can I return an item?
How will I receive my refund?
Do I need to pay in advance?

Eligibility

Which items are not eligible for return or exchange?

Online Orders

I ordered online. How do I request a return or exchange?
Who pays for return shipping?
How long does it take to process a return?

Payment

What payment methods do you accept?