FAQs

About the Brand

1. What is Thrifty Mood?

Thrifty Mood is an online platform based in Egypt that offers high-quality, handpicked second-hand European fashion. Each piece is unique, sustainably sourced, and thoroughly checked to ensure excellent condition.

2. Are your items used?

Yes, most of our items are second-hand (pre-loved), but we also have pieces that are brand new with tags. We clearly mention the condition of every item in its description.

3. How do you ensure the quality of the clothes?

Every item goes through a strict quality check before being listed. We only accept items that are in excellent or very good condition. Any visible flaws (if any) are shown and described honestly.

4. Are the clothes cleaned before shipping?

Absolutely. All our items are thoroughly cleaned and sanitized before packaging to ensure they're ready to wear upon delivery.

5. How is the packaging? Will it feel like buying from a brand store?

Yes! We believe the experience matters. Your order will arrive in premium, neat packaging designed to make you feel like you're shopping from a top-tier brand.

6. Do you offer returns or exchanges?

Yes, we offer an easy return policy. If you’re not satisfied with your item, you can return it within a specified period. Check our Return Policy page for more details.

7. How long does delivery take?

We offer fast delivery across Egypt. Orders typically arrive within 2–5 business days depending on your location.

8. How can I track my order?

Once your order is shipped, you'll receive a tracking number via email or WhatsApp to follow your package in real time.

9. Do you restock the same items?

No, since each piece is unique, once it’s sold, it’s gone. That’s part of the thrill! We regularly add new arrivals, so keep checking the site for fresh styles.

10. How can I get notified about new stock?

You can subscribe to our newsletter or follow us on social media to stay updated on the latest drops and exclusive offers.

11. Can I order from outside Egypt?

Currently, we only ship within Egypt. But stay tuned – we hope to expand soon!

12. How do I contact customer service?

Our team is happy to help! You can reach us through the Contact Us page, by email, or via our WhatsApp customer support.