Return & Exchange

At ThriftyMood, your satisfaction is part of our mission to make secondhand shopping exciting, sustainable, and stress-free. We understand that sometimes a piece might not be the right fit, and that’s okay! Here’s everything you need to know about returning or exchanging your thrifted finds.

Returns & Refunds

We gladly accept returns for refund within 7 days of purchase, under the following conditions:

  • Items must be in the same condition as sold — clean, unworn, unwashed, and undamaged.
  • Tags (if any) must still be attached.
  • Proof of purchase (receipt or order confirmation) is required.
  • Refunds will be issued to the original payment method. If the purchase was made in cash, refunds will be provided in cash as well.

Note: Shipping fees (if applicable) are non-refundable.

Exchanges

Prefer to swap instead of return? No problem! We offer exchanges within 7 days of purchase.

  • Items can be exchanged for another product of equal or greater value (with the price difference paid by the customer).
  • If you don’t find something right away, we can offer store credit valid for 30 days.
  • Just like with returns, exchanged items must be in original condition and accompanied by a receipt.

Items Not Eligible for Return or Exchange

To maintain hygiene and fairness, the following items are final sale:

  • Accessories (e.g., hats, scarves, jewelry, belts)
  • Intimates (e.g., undergarments, bodysuits, swimsuits)
  • Sale or clearance items marked “Final Sale”
  • Items damaged after purchase or returned in unsellable condition

Online Orders

If you purchased through our website:

  • Contact us within 7 days of delivery to initiate a return or exchange.
  • Items must be shipped back within 3 days of receiving return approval.
  • Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
  • Once we receive and inspect your return, we’ll process your refund or issue store credit within 3–5 business days.

Need Help?

Still not sure if your item qualifies? Need assistance with a return or sizing? We’re here to help!

📧 Email: [support@thriftymood.com]
📞 WhatsApp: [+201556775944]

Thanks for supporting sustainable fashion and giving clothes a second chance with ThriftyMood ♻️
Every piece has a story — and we’re glad you’re part of ours.